Privacy Policy

This Privacy Policy describes how DigiFlowKey ("we," "us," or "our") collects, uses, shares, and protects information about you when you visit our website at digiflowkey.com (the "Site"), use our services, or communicate with us.

By using our Site or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with any part of this policy, please do not use our Site or services.

1. Who We Are

DigiFlowKey is a digital marketing and SEO agency operating at digiflowkey.com. We are the data controller responsible for your personal data.

Contact: info@digiflowkey.com  |  [Address — to be updated]

2. Information We Collect

2.1 Information You Provide Directly

• Contact forms: Name, email address, phone number, website URL, budget range, and message content when you fill out our contact or inquiry forms.
• Email communications: Any information you include when emailing us directly.
• Service agreements: Billing information, business details, and payment information when you engage our services.

2.2 Information Collected Automatically

• Usage data: Pages visited, time spent on pages, links clicked, referring URLs, and browser type.
• Device data: IP address, browser type and version, operating system, and screen resolution.
• Cookies and tracking technologies: See our Cookie Policy for full details.

2.3 Information from Third Parties

• Analytics data from Google Analytics and similar tools.
• Information from social media platforms if you interact with us there.
• Publicly available business information used for prospecting or outreach.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested services.
• Send proposals, invoices, and service-related communications.
• Send marketing emails and newsletters (with your consent, which you may withdraw at any time).
• Improve our website, services, and user experience.
• Analyze website traffic and usage patterns.
• Comply with legal obligations and resolve disputes.
• Detect and prevent fraud or abuse.
• Process payments securely through our payment processors.

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following legal bases:

• Contract: Processing necessary to perform a contract with you or take pre-contractual steps at your request.
• Legitimate interests: Processing for our legitimate business interests (e.g., improving services, fraud prevention), where these are not overridden by your rights.
• Consent: Where you have given us explicit consent (e.g., subscribing to our newsletter). You may withdraw consent at any time.
• Legal obligation: Where we must process your data to comply with applicable law.

5. How We Share Your Information

We do not sell your personal data. We may share your information with:

• Service providers: Third-party vendors who assist with website hosting, analytics, email delivery, payment processing, and CRM tools — all bound by confidentiality agreements.
• Payment processors: Stripe, PayPal, or other processors who handle payment data under their own privacy policies.
• Legal authorities: Where required by law, court order, or to protect our legal rights.
• Business transfers: In connection with a merger, acquisition, or sale of assets, where your data may be transferred to the successor entity.

6. Cookies

We use cookies and similar tracking technologies on our Site. Please refer to our Cookie Policy for detailed information on what cookies we use and how to control them.

7. Data Retention

We retain your personal data for as long as necessary to:

• Provide our services and maintain our business relationship with you.
• Comply with legal, tax, and accounting obligations (typically 5–7 years for financial records).
• Resolve disputes and enforce our agreements.

When data is no longer needed, we securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data ("right to be forgotten"), subject to legal obligations.
• Restriction: Request that we restrict processing of your data.
• Portability: Receive your data in a structured, machine-readable format.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Withdraw consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please email us at info@digiflowkey.com. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data transmitted to and from our Site.
• Secure access controls and authentication for internal systems.
• Regular security assessments and updates.
• Limited employee access to personal data on a need-to-know basis.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

10. International Data Transfers

Your information may be transferred to and processed in countries outside your own. When transferring data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately and we will delete it.

12. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated "Last Updated" date. Your continued use of our Site after changes constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@digiflowkey.com
• Website: digiflowkey.com/contact.html
• Address: 30 N Gould St Ste R, Sheridan, WY 82801

You also have the right to lodge a complaint with your local data protection supervisory authority.